Refund & Return Policy

Effective Date: August 26, 2026

At Crazy Kanairo Farming, we aim to provide quality agricultural products, digital products, services, and reliable customer support.

This Refund & Return Policy explains when you may request a cancellation, return, replacement, refund, or store credit for products and services purchased through https://crazykanairofarming.com/.

Please read this policy before placing an order.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable Kenyan law.

1. Our Commitment

We make reasonable efforts to ensure that customers receive the products they ordered in acceptable condition and within the applicable delivery arrangements.

If there is a problem with your order, contact us as soon as reasonably possible so that we can investigate and determine the appropriate solution.

Depending on the circumstances, the appropriate solution may include:

• Replacement
• Repair where applicable
• Refund
• Store credit
• Correction of the order
• Another reasonable resolution

2. Order Cancellation

You may request cancellation of an order before it has been processed, dispatched, or otherwise committed to fulfillment.

Once an order has been processed, dispatched, or handed to a delivery or fulfillment partner, cancellation may no longer be possible.

However, if the product is defective, damaged, incorrect, materially different from what was ordered, or otherwise qualifies for a remedy under this policy or applicable law, you may still request a return, replacement, or refund.

To request a cancellation, contact us as soon as possible using the contact information at the end of this policy.

3. Returns for Physical Products

For eligible physical products, you should contact us within 7 days of receiving the order if:

• You received the wrong product.
• The product arrived damaged.
• The product has a manufacturing defect.
• The product is materially different from the product ordered.
• An essential component or accessory is missing.
• The product cannot reasonably be used for its intended purpose because of a defect attributable to the product or fulfillment process.

Where a return is approved, we may provide instructions for returning the product.

Return condition

Unless the product is defective, damaged, incorrect, or otherwise qualifies for a remedy, returned products should generally:

• Be unused.
• Be in their original condition.
• Include original packaging where reasonably available.
• Include accessories, manuals, and other included components.
• Be accompanied by proof of purchase or the relevant order information.

Certain products may require different return conditions because of their nature.

4. Products That Require Special Handling

Some products have characteristics that make ordinary returns impractical or potentially harmful.

These may include:

• Seeds
• Seedlings
• Live plants
• Perishable agricultural products
• Customized products
• Products manufactured or prepared specifically for a customer
• Special-order products
• Digital products
• Downloadable e-books
• Training programs
• Consultancy services

These products may generally not be eligible for return due to a change of mind.

However, this does not necessarily prevent a refund, replacement, or other remedy where the product is defective, incorrectly supplied, materially damaged, or where applicable law provides otherwise.

5. Seeds, Seedlings and Live Plants

Seeds, seedlings and live plants require particular handling because their condition can change after delivery and may be affected by factors outside our control.

We may not accept returns based solely on poor growth, failure to germinate, wilting, disease, transplanting problems, or other agricultural outcomes where the issue may have resulted from:

• Incorrect planting
• Poor soil conditions
• Inadequate watering
• Excessive watering
• Temperature
• Weather
• Pests or disease
• Transport or handling after delivery
• Incorrect storage
• Other growing conditions outside our reasonable control

If plants, seedlings, or other live agricultural products arrive visibly damaged, dead, materially defective, or incorrect, contact us promptly with clear photographs or video evidence.

We will review the circumstances and determine whether a replacement, refund, credit, or other remedy is appropriate.

6. Digital Products and E-Books

Digital products, e-books, guides, reports, and downloadable materials are generally not eligible for refunds once they have been successfully delivered, accessed, or downloaded, except where:

• The digital product is defective or inaccessible.
• You purchased the wrong product because of an error attributable to us.
• The product materially differs from its description.
• A refund is otherwise required under applicable law.

If you experience a problem accessing a digital product, contact us before requesting a refund so that we can attempt to resolve the access problem.

7. Services, Consultations and Training

Consultations, training programs, digital services, and other services may be subject to specific cancellation or refund conditions communicated at the time of purchase.

Where a service has not yet started, cancellation may be possible depending on the circumstances.

Once a service has been substantially performed or delivered, a refund may not be available except where:

• The service was not provided as agreed.
• There was a material failure attributable to us.
• A refund is otherwise required by applicable law.

8. Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your package appears damaged before opening:

1. Take clear photographs of the package.
2. Photograph any visible damage.
3. Open the package carefully and inspect the contents.
4. Take photographs or video of damaged products.
5. Contact us as soon as reasonably possible, preferably within 48 hours.

The 48-hour reporting period helps us investigate delivery damage quickly. Failure to report within 48 hours does not automatically remove rights that may apply under applicable law.

9. Wrong or Missing Products

If you receive a product that is different from what you ordered, or an essential item is missing, contact us as soon as possible.

Please provide:

• Your order number
• Your name
• The product received
• The product originally ordered
• Photographs where useful

After verification, we may arrange:

• Delivery of the correct product
• Collection or return of the incorrect product
• Replacement
• Refund
• Another appropriate solution

10. Dropshipping and Supplier-Fulfilled Products

Some products listed on Crazy Kanairo Farming may be sourced from selected and trusted third-party suppliers. In such cases, the product may be supplied, packaged, or dispatched directly by the supplier or through our fulfillment partners.

We carefully select suppliers based on factors such as product availability, quality, pricing, and reliability. However, supplier availability and fulfillment times may vary.

Where a supplier fulfills your order:

• Crazy Kanairo Farming remains your primary customer-support contact unless otherwise communicated.
• We may need to share necessary order and delivery information with the supplier.
• Supplier fulfillment times may vary.
• Product packaging may differ from photographs displayed on our website.
• Product specifications may change according to the supplier’s available stock.
• We may need to coordinate with the supplier before approving a return or replacement.

Supplier fulfillment does not automatically remove your rights under this policy or applicable law.

11. Return Shipping Costs

Where a return is required because:

• We sent the wrong product.
• The product arrived damaged.
• The product has a qualifying defect.
• We made an error in fulfilling your order.

We will generally cover reasonable return or replacement delivery costs.

Where a return is requested because of:

• Change of mind
• Ordering the wrong product
• Providing incorrect delivery information
• Other circumstances attributable to the customer

the customer may be responsible for applicable return and delivery costs.

12. Incorrect Delivery Information

Customers are responsible for providing accurate:

• Name
• Phone number
• Email address
• Delivery location
• Estate or area
• Building or house information
• Landmark
• Other relevant delivery instructions

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply.

Where a refund is appropriate, reasonable delivery or transportation costs already incurred may be deducted where permitted by applicable law.

13. Refused Deliveries

If a customer refuses delivery without a legitimate product-related reason, we may treat the order as a customer-initiated cancellation or failed delivery.

Where permitted by law, reasonable delivery, return, or transportation costs already incurred may be deducted from any eligible refund.

This section does not apply where delivery was refused because the product was visibly damaged, materially incorrect, or otherwise defective.

14. Exchanges and Replacements

Where practical, we may replace an incorrect, defective, or damaged product with the same product.

If the same product is unavailable, we may offer:

• A full or appropriate refund
• Store credit
• A replacement of comparable value
• Another mutually agreed solution

The available remedy will depend on the circumstances and applicable law.

15. Refunds

Once a return or refund request has been reviewed and approved, we will communicate the applicable refund process.

Where possible, refunds will be made using the original payment method.

Refund processing time may depend on:

• The payment provider
• Bank processing times
• Mobile-money processing
• Payment reconciliation
• The nature of the transaction

We generally aim to initiate approved refunds within 5 to 10 business days, but the time required for funds to appear in your account may depend on the relevant payment provider.

16. Store Credit

Where appropriate, we may offer store credit instead of a cash refund.

Store credit may be offered for:

• Customer-requested changes
• Certain product substitutions
• Product availability issues
• Other situations where store credit is mutually agreed upon

Any applicable conditions or expiry period will be communicated when the store credit is issued.

17. Refund Exclusions

A refund may not be approved where an issue resulted from:

• Misuse of the product
• Improper installation
• Failure to follow product instructions
• Intentional damage
• Negligent handling
• Unauthorized modification
• Normal wear and tear
• Incorrect storage
• Agricultural conditions beyond our control
• Customer-provided incorrect information
• A change of mind for products that are not eligible for change-of-mind returns

These exclusions do not apply where applicable law provides a non-excludable consumer remedy.

18. Fraud and Abuse Prevention

We reserve the right to investigate refund and return requests.

We may decline or restrict a request where there is reasonable evidence of:

• Fraud
• False information
• Repeated abusive refund requests
• Intentional damage
• Attempts to obtain duplicate refunds
• Misuse of promotional or refund systems
• Other dishonest activity

We will not use this section to deny legitimate consumer rights.

19. How to Request a Return or Refund

To request a return, replacement, cancellation, or refund, contact us with as much relevant information as possible.

Please provide:

• Full name
• Order number
• Phone number
• Email address
• Product name
• Date of purchase
• Reason for the request
• Description of the problem
• Photographs or video where relevant

For damaged or incorrect products, photographs and video can significantly help us investigate the claim.

Contact:

Email: [email protected]
Phone / WhatsApp: +254 751 042 669

You may also contact us through:

20. Review and Investigation Process

After receiving a request, we may:

1. Review the order information.
2. Request additional information or photographs.
3. Contact the relevant delivery company or supplier where necessary.
4. Determine whether the product qualifies for a return, replacement, refund, or other remedy.
5. Communicate the outcome to the customer.

Where a physical product needs to be returned, we will provide return instructions where applicable.

21. Consumer Rights

This policy is intended to operate alongside applicable Kenyan consumer and data protection laws.

Nothing in this policy is intended to:

• Remove statutory consumer rights.
• Prevent a customer from exercising rights provided by applicable law.
• Exclude liability that cannot legally be excluded.
• Restrict remedies that are legally available to a consumer.

Where applicable law provides a greater consumer protection than this policy, the applicable legal requirement will prevail.

22. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect:

• Changes to our products
• Changes to our fulfillment arrangements
• Changes to our payment or delivery systems
• Changes to our business practices
• Changes in applicable laws or regulations

When we update the policy, we will change the effective date at the top of the page.

23. Delivery Fees

• Delivery charges are generally paid by the customer and are separate from the product price unless the order specifically states that delivery is included or free.
• Delivery fees are calculated based on the customer’s location, order size, delivery method, and applicable courier or transport charges.
• Delivery fees are generally non-refundable once the order has been dispatched or delivery services have been provided.
• If a refund is approved because Crazy Kanairo Farming sent the wrong product, supplied a defective product, or made an error in fulfilling the order, we will review the applicable delivery costs and provide the appropriate remedy.
• If a customer changes their mind, provides incorrect delivery information, refuses a valid delivery, or otherwise causes a failed delivery, the customer may be responsible for delivery, return, or re-delivery charges.

24. Contact Us

If you have questions about this Refund & Return Policy or need assistance with an order, contact:

Crazy Kanairo Farming

Email: [email protected]
Phone / WhatsApp: +254 751 042 669
Location: Ngong, Kibiko, Jong’wa Area, Kenya
Website: https://crazykanairofarming.com/

We appreciate your business and will make reasonable efforts to resolve legitimate order-related issues fairly and promptly.

Effective Date: August 26, 2026