Privacy Policy
Last Updated: August 26, 2026
Crazy Kanairo Farming (“Crazy Kanairo Farming,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or use https://crazykanairofarming.com/, purchase products or digital products from us, contact us, subscribe to our communications, use our services, or otherwise interact with Crazy Kanairo Farming.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Crazy Kanairo Farming is a Kenyan agribusiness and digital farming platform providing agricultural information, farming products, seedlings, digital products, consultations, and related services.
Website: https://crazykanairofarming.com/
Email: [email protected]
Phone / WhatsApp: +254 751 042 669
Location: Ngong, Kibiko, Jong’wa Area, Kenya
For privacy-related questions, requests, or complaints, please contact us using the information above.
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of information:
A. Information You Provide Directly
This may include:
Full name
Email address
Telephone or WhatsApp number
Billing information
Delivery or shipping address
County, town, estate, building, landmark, or other delivery instructions
Account username and password information
Information submitted through contact forms
Information provided when requesting a consultation or service
Information provided when requesting a return, refund, replacement, or exchange
Information provided when communicating with our customer support team
Information contained in messages, reviews, feedback, photographs, or other materials you voluntarily send to us
B. Order and Transaction Information
When you purchase products or services from us, we may process information necessary to complete and manage the transaction, including:
Products purchased
Quantity and order details
Order number
Purchase date
Order value
Delivery information
Payment status
Refund or return information
Communications relating to your order
We do not intentionally collect or store complete payment card numbers, PINs, passwords, or other sensitive payment credentials that are handled directly by payment providers.
Payment providers may process payment information according to their own privacy policies and terms.
C. Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Internet service provider
Approximate geographic information derived from technical data
Referring website
Pages visited
Date and time of visits
Time spent on pages
Links or buttons interacted with
Search queries made on our website
Error and diagnostic information
Other technical information necessary to operate and secure the website
This information may be collected through server logs, cookies, pixels, analytics technologies, and similar technologies.
3. How We Use Your Information
We may use personal information for the following purposes:
Providing Products and Services
We use information to:
Process and fulfill orders
Arrange delivery
Communicate with customers about orders
Provide customer support
Process returns, refunds, replacements, and exchanges
Provide consultations and other requested services
Deliver digital products and e-books
Manage customer accounts
Respond to inquiries
Website Operations
We may use information to:
Operate and maintain our website
Improve website functionality
Understand how visitors use our website
Diagnose technical problems
Improve our products, services, and content
Prevent spam, abuse, fraud, and unauthorized activity
Maintain website security
Marketing and Communications
Where permitted by law and where appropriate consent has been obtained, we may use your contact information to send:
Newsletters
Farming tips and educational content
Product announcements
Special offers
Promotions
Business updates
Other marketing communications
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
Transactional communications, such as order confirmations, delivery updates, account notices, and important service messages, may still be sent where necessary.
4. Legal Bases for Processing Personal Data
Where applicable, we process personal data on one or more of the following legal bases:
Consent
Where you have given consent, we may process your information for purposes such as:
Non-essential cookies
Certain analytics technologies
Marketing communications
Personalized advertising
Other optional processing activities
You may withdraw consent where applicable.
Contractual Necessity
We may process information where necessary to:
Process your order
Deliver products
Provide a service you requested
Provide digital products
Manage your customer account
Process refunds, returns, or replacements
Communicate with you regarding a transaction
Legitimate Interests
Where permitted by law, we may process information for legitimate business interests such as:
Website security
Fraud prevention
Customer service
Website performance
Business administration
Improving our products and services
Protecting our legal rights
Maintaining accurate business records
Legal Obligations
We may process or retain information where required to comply with applicable laws, regulations, legal proceedings, court orders, tax requirements, accounting obligations, or lawful requests from government authorities.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies may be used for:
Essential website functionality
Shopping cart functionality
Login and account functionality
Remembering preferences
Security
Website analytics
Advertising
Measuring marketing performance
Our website provides cookie consent controls that allow visitors, where applicable, to accept, reject, or manage certain categories of non-essential cookies.
Essential cookies may remain active because they are necessary for requested website functions such as shopping, account access, security, or checkout.
You can manage cookies through our website’s consent controls and, depending on your browser, through your browser settings.
6. Google Services and Advertising
We may use Google services, including Google AdSense and related advertising technologies.
Google and its partners may use cookies or similar technologies to deliver, measure, and personalize advertising, subject to applicable consent requirements and user choices.
Where applicable, advertising personalization and related data processing are controlled through our cookie consent mechanism and Google’s available privacy controls.
You can learn more about Google’s advertising technologies here:
https://policies.google.com/technologies/ads
You can also manage certain Google advertising preferences through:
https://adssettings.google.com/
The availability of personalized advertising may depend on your location, consent choices, device, browser, and applicable advertising technologies.
7. Analytics and Website Performance
We may use analytics and performance technologies to understand how visitors interact with our website.
These technologies may collect information such as:
Pages visited
Traffic sources
Device and browser information
Approximate location
Session information
Website interactions
Performance and error information
Analytics information is primarily used to understand website performance, improve user experience, identify technical problems, and make better business decisions.
Where required, non-essential analytics technologies are subject to your consent choices.
8. Online Shopping and Customer Accounts
Our website uses e-commerce functionality that allows customers to browse products, add products to a cart, create or use customer accounts, place orders, and receive order-related communications.
If you create an account, we may process information necessary to maintain that account and provide account functionality.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.
9. Payments
Payments may be processed through third-party payment providers.
When you make a payment, the relevant payment provider may process information required to authorize and complete the transaction.
We may receive information such as:
Payment confirmation
Transaction reference
Payment status
Amount paid
Payment method
Information necessary to reconcile the transaction
We do not intentionally store complete payment card numbers or payment PINs on our website.
Payment providers operate under their own privacy policies and terms.
10. Delivery and Third-Party Fulfillment
Some products may be delivered through independent delivery companies, courier services, transport companies, or supplier partners.
Where necessary to fulfill an order, we may share relevant customer information such as:
Customer name
Phone number
Delivery location
Delivery instructions
Order information
We only intend to provide information reasonably necessary to complete the requested delivery or fulfillment.
Some products may also be supplied directly by third-party supplier partners. In such cases, we may need to share relevant order and delivery information with the supplier so that the order can be fulfilled.
Our Refund & Return Policy explains our approach to orders involving supplier fulfillment.
11. Customer Communications
If you contact us through email, WhatsApp, website forms, social media, telephone, or other communication channels, we may retain the information contained in those communications for purposes such as:
Responding to your inquiry
Providing customer support
Processing an order
Resolving disputes
Processing returns or refunds
Maintaining business records
Improving our customer service
Please avoid sending passwords, payment PINs, full card details, or other highly sensitive information through ordinary messages.
12. AI and Automated Technologies
Crazy Kanairo Farming may provide AI-powered tools or features, including an AI farming assistant or chatbot.
Information voluntarily entered into an AI-powered feature may be processed to generate a response, provide the requested service, improve the service, maintain security, or investigate technical problems.
You should not submit highly sensitive personal information, payment credentials, passwords, or other confidential information into an AI tool unless specifically required and appropriately protected.
AI-generated agricultural information is provided for informational purposes and should not automatically be treated as a substitute for professional agricultural, veterinary, financial, legal, or other professional advice.
13. Information Sharing
We do not sell your personal information as a standalone product.
We may share information with third parties where reasonably necessary for legitimate business purposes, including:
Payment processors
Delivery and courier providers
Product suppliers and fulfillment partners
Website hosting and infrastructure providers
Website security providers
Analytics and advertising providers
Email and communication service providers
Customer support technology providers
Professional advisers
Government authorities or law enforcement where legally required
Other service providers acting on our behalf
Third parties may only receive information reasonably necessary for the service or purpose involved, subject to applicable contractual, legal, or technical safeguards where appropriate.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, social media platforms, payment services, supplier websites, or other external services.
Once you leave our website, the third party’s own privacy policy and terms may apply.
We are not responsible for the privacy practices, security, content, or policies of third-party websites that we do not control.
We encourage you to review the privacy policy of any third-party service before providing personal information.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
Completing transactions
Providing customer support
Maintaining customer and business records
Meeting accounting and tax obligations
Resolving disputes
Preventing fraud
Protecting our legal rights
Complying with applicable laws
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal or operational requirements.
16. Data Security
We take reasonable technical and organizational measures designed to protect personal information against:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure.
You should therefore understand that transmission of information over the internet involves some level of risk.
17. Your Data Protection Rights
Subject to applicable law, including the Kenya Data Protection Act, you may have rights regarding your personal information, including:
The right to be informed about how your information is processed
The right to access your personal information
The right to request correction of inaccurate or incomplete information
The right to request deletion of personal information in appropriate circumstances
The right to object to certain processing
The right to withdraw consent where processing is based on consent
The right to request restriction of certain processing where applicable
The right to data portability where applicable
The right to lodge a complaint with the relevant data protection authority
Some rights are subject to legal exceptions and limitations.
18. Marketing Opt-Out
You can stop receiving promotional communications from us at any time.
For email marketing, use the unsubscribe link included in the relevant email.
You may also contact us at:
Stopping marketing communications will not necessarily stop essential transactional or service communications relating to an order, account, payment, delivery, refund, or other service you have requested.
19. Children’s Privacy
Our website is not specifically directed at young children.
We do not knowingly request personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.
20. User-Submitted Content
If you voluntarily submit reviews, testimonials, photographs, videos, comments, messages, or other content to us, that information may contain personal information.
Before submitting content containing another person’s personal information, photograph, contact information, or other identifiable information, you should ensure that you have the appropriate permission to provide it to us.
Where we intend to publicly publish or use identifiable customer testimonials, photographs, videos, or similar content for marketing purposes, we will seek appropriate permission where required.
21. Data Breaches and Security Incidents
If we become aware of a personal data security incident that requires notification under applicable law, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident and make notifications where legally required.
22. International Data Transfers
Some third-party technology providers used to operate websites, communications, analytics, advertising, payments, hosting, or other services may process information outside Kenya.
Where personal information is transferred to another country, we will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data protection requirements.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our website
New products or services
Changes in technology
Changes in how we process personal information
Changes in legal or regulatory requirements
When we make material changes, we will update the “Last Updated” date at the beginning of this policy and may provide additional notice where appropriate.
We encourage you to review this page periodically.
24. Contact Us
If you have questions about this Privacy Policy, want to exercise your data protection rights, or have a privacy-related complaint, please contact us:
Crazy Kanairo Farming
Email: [email protected]
Phone / WhatsApp: +254 751 042 669
Location: Ngong, Kibiko, Jong’wa Area, Kenya
Website: https://crazykanairofarming.com/
We will review privacy requests and respond within the period required by applicable law.
25. Governing Law
This Privacy Policy is intended to operate in accordance with applicable laws of the Republic of Kenya, including the Kenya Data Protection Act, 2019, together with other applicable data protection requirements.
Where another privacy law applies to a particular visitor because of their location or circumstances, additional rights or requirements may apply.
Last Updated: August 26, 2026
© 2026 Crazy Kanairo Farming. All rights reserved.